Quem devo contactar se tiver um problema ou uma pergunta?
Para questões relacionadas com as informações sobre os nossos produtos, envie um e-mail para enquiry@isscasolutions.com
Para questões relacionadas com vendas, encomendas e entregas, enviar um e-mail para support@isscasolutions.com
For general questions or feedback please click here to leave a message contact us
Para qualquer outra questão ou apoio, pode enviar um e-mail para sales@isscasolutions.com
What if I can’t find a match for a product I’m looking for?
If you can’t find a match or have a question about a product search page, send your question to enquiry@isscasolutions.com
A minha conta
Why do I have to register?
Por duas razões. Em primeiro lugar, queremos confirmar a identidade de todos os clientes antes do envio. Em segundo lugar, as suas informações de registo permitem-nos processar as suas encomendas. Também consideramos as informações de registo como um sinal de boa fé e reservamo-nos o direito de recusar o envio a qualquer pessoa que forneça informações falsas.
O que vai acontecer às informações que forneço quando me registo?
As suas informações de registo são utilizadas apenas para efeitos de faturação e envio. De acordo com a política de privacidade das soluções ISSCA, não vendemos, alugamos ou fornecemos informações a outras empresas por qualquer motivo.
Como posso alterar a minha palavra-passe e o perfil da minha conta (informações de faturação, informações de envio)?
You can make changes to your address, password and other personal information you entered by click on “A minha conta” link, you will see a tab labeled “Address”and”Account details”. Click there to change your profile information.
What can I do if I Forget my Password or Locked my Account?
Here is what you need to do if you forget your password or lock your account. Password Reminder If you forget your password and are not able to log into “A minha conta” , Click “Account details” link at the top right hand side, fill out your email address and click on the “Password change ” link.
How to create an account?
Follow the steps below to create an account enjoy the Best Online Shopping Experience
1.Click “A minha conta” link at the top left side of our webstore.
2.Select “Create an Account” on New Customers section.
3.Fill up the form.
Then simply follow the prompts to complete setting up your account. Don’t worry, your information is NEVER sold or shared to others company or any third party and is kept completely privately.
How to edit my account information?
Click “A minha conta” link at the top right hand side of our site and login to your account to edit your account information.
How much is the shipping cost?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
When will my order ship?
Please see each individual item page for more information on the availability of each item.
What is your return policy?
Please see our Sales Terms for complete details regarding our return policy.
Order Status
How can I check the status of my order?
You can check the status of orders via email or by click on “A minha conta“.
How do I start placing order?
Use product search to find product that you would like to order. On the product information page, select “Create an Account” or “Login” if you have already registered. After entering a quantity, an item can be added to the shopping cart. “Continue Shopping” allow you to add more items to the cart. On “Proceed to Check Out” you will be asked to enter a few details regarding shipping and payment method. Once your payment successful, you will receive an email notification with your order number. With this number you will be able to track the status of your order. When your order is shipped you will be notified through an email notification.
How do I modify or cancel my order?
We strive to ship your order as soon as possible. If for some reason you need to modify or cancel your order, please contact us immediately and we will try our best to help you. Unfortunately, once an order has been processed and packaged for shipment, we are unable to make any modification to the order including cancellations.
How to I change or cancel an item in my order?
Click the “A minha conta” link at the top left hand side of our site to view orders you have placed. Then Login to your account to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Shipping
What are my payment method choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
After my order is shipped, when will my order arrive?
All shipments are shipped according to the customer’s shipping address. Unfortunately, we cannot determine arriving dates since its depend on which country the order will be sent. When your order is shipped you will be notified through an email notification.
Guarantees
Fast Delivery
We will dispatch your purchase as fast as we possibly can to anywhere around the world!
Secure Shopping
Our payment system utilises the latest Secure Sockets Layer (SSL) security system encryption technology to keep your details safe.
12 Months Warranty
Subject to Terms and Conditions, where your goods are defective within 12 months of your purchase.
Customer Services
When you purchase from us, you will receive great customer service.
Quality Policy
We will consistently provide world class products and services which meet customer expectations.
Buyer Protection
Your purchase on our store is safe and protected by Paypal.
Best Price
Our products are always lowest price in town. Guaranteed!